Ideas, Concerns, and Expectations (ICE)
In 2017 I was fortunate enough to give a TEDx Talk on managing and matching mutual expectations with learners and teaching and learning staff. In the talk I have used a clinical communication model with learners to help manage and match our mutual expectations of the learning journey.
Below are also some resources that I have created fo general use. If you use the model, i'd love to hear about how it went. Why not comment only my blog post here